Your Privacy Is Our Responsibility

Introduction

rbazee is an online betting and casino platform operated for users in Bangladesh. By visiting or using our website https://rbazee.cam, you are considered to have agreed to the terms of this privacy policy.

This privacy policy ("Policy") describes how rbazee collects your personal information, the purposes for which it is used, and how it is kept secure. We believe that protecting your privacy is one of our core responsibilities and we are committed to operating with full transparency at all times.

This policy applies to all rbazee services, applications, webpages, and any interactions with users. If you disagree with any part of this policy, please refrain from using our services and contact us with any questions.

What Information We Collect

rbazee collects various types of information to provide services, manage accounts, and ensure security.

2.1 Information You Provide Directly

Information you provide directly during registration and account management:

• Full name and date of birth
• Active email address
• Mobile number (linked to bKash, Nagad, or Rocket)
• Bangladeshi National ID (NID) or passport number (for KYC verification)
• Current address
• Payment information (mobile banking account number)

2.2 Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device identifiers
• Browser type, version, and operating system
• Login and logout times
• Pages visited on the website and time spent
• Game activity and transaction history
• Cookie and local storage data

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may receive a limited amount of information from trusted verification service providers. This information is used solely for security and legal compliance.

Purpose of Using Your Information

rbazee uses your information only for specific, lawful, and transparent purposes. Each purpose is described in detail below:

• Account Management: Completing the registration process, ensuring login security, and managing account settings.
• Service Delivery: Smoothly managing gaming, betting, and financial transactions.
• Payment Processing: Completing deposits and withdrawals without interruption via bKash, Nagad, and Rocket.
• Identity Verification (KYC): Confirming user identity to maintain a safe environment and prevent unlawful activity.
• Customer Support: Resolving your issues through 24/7 live chat and email support.
• Fraud Prevention: Detecting unusual activity and maintaining platform security.
• Legal Compliance: Adhering to applicable laws and regulations and retaining required records.
• Service Improvement: Continuously improving platform quality by analyzing user experience.
• Promotional Communication: Subject to your consent, informing you about bonuses, offers, and important updates.

Data Sharing and Disclosure

rbazee does not sell your personal information to third parties or transfer it for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Only the necessary information is shared with trusted partners for payment processing, identity verification, and technical services. These partners are contractually bound to follow our guidelines and keep information secure.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or requirements under applicable law. In such cases, only the information legally required will be disclosed.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the successor operator. In such circumstances, we will notify you in advance.

4.4 With Your Consent

Beyond the cases listed above, we will not share your information with any third party without your clear and active consent.

Cookie Policy

Cookies are small text files stored in your browser or on your device. rbazee uses cookies for the following reasons:

• Essential Cookies: Necessary for maintaining login sessions and running core services properly.
• Functional Cookies: Used to remember your language preferences, account settings, and personalized experience.
• Analytical Cookies: Used to review website usage statistics and improve service quality.
• Security Cookies: Used for fraud detection and account protection.

You can control cookies by changing your browser settings. However, disabling certain essential cookies may affect some important functionality of the platform.

Data Security Measures

rbazee takes the highest technical and organizational measures to ensure the security of your personal information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is secured through industry-standard encryption.
• Data Encryption: Sensitive information, especially payment-related data, is also encrypted when stored.
• Access Controls: Only authorized staff have access to the information they need to carry out their responsibilities.
• Security Monitoring: Any suspicious activity is detected immediately through round-the-clock system monitoring.
• Regular Security Audits: Security assessments are conducted regularly on our platform.
• Staff Training: All our staff receive training on the protection of personal information.

However, no method on the internet is completely secure. We are committed to providing the highest level of protection, but no security measure is entirely impenetrable. You are encouraged to use a strong password and keep your login details confidential.

Data Retention Period

rbazee retains your information only for as long as it is necessary or legally required:

• Active Account: For as long as the account remains active and for the period necessary to provide services.
• Financial Transaction Records: Retained for a specified period in accordance with legal requirements.
• KYC Documents: Identity verification documents are retained for the period required by law for legal compliance.
• After Account Closure: Information from closed accounts may be retained for a limited period for the purpose of legal liability and dispute resolution.

Once the specified retention period has passed, information is securely deleted or fully anonymized.

Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request via live chat or email, we will provide a summary of your information within a reasonable time.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request that it be corrected. Some corrections may require verification.

8.3 Right to Deletion

You may request that your personal information be deleted, however this right may be limited in cases of legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You have the right to object to receiving marketing messages or to certain types of data processing. You may opt out of promotional communications at any time.

8.5 Right to Data Portability

Where technically feasible, you have the right to receive your information in a structured, commonly used format.

To exercise any of the rights above, please contact our support team. We will consider your request with the highest priority and respond within the applicable legal timeframe.

Third-Party Services

The rbazee platform may include services from various game providers such as PG Soft, Pragmatic Play, JILI, Spribe, and others. These third-party services have their own privacy policies, and any information shared with them is limited to only what is necessary to provide the service.

When working with bKash, Nagad, and Rocket for payment processing, your transaction-related information is handled in accordance with the terms and privacy policy of the relevant service. rbazee adheres to the full security standards of these payment providers and does not store any unnecessary financial information under any circumstances.

Protection of Minors

rbazee is for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is mandatory in our registration process, and if any user is identified as a minor, their account is immediately suspended and the associated information is deleted.

If you believe a minor is using our platform, please notify our support team immediately.

Changes to the Privacy Policy

We reserve the right to update this privacy policy at any time. Changes will be published on this page and the "Last Updated" date at the top of the policy will be changed.

For significant changes, we will send a notice to your registered email. Continued use of the platform after changes will be considered as your agreement to the updated policy. You are advised to visit this page regularly to keep yourself updated.