Frequently Asked Questions
rbazee FAQ — All Your Questions Answered in One Place
Get clear answers to all your questions about accounts, deposits and withdrawals, bonuses, and security.
rbazee welcomes you. This page organises the most common questions from players in Bangladesh into five categories — account and registration, deposits and withdrawals, games and rules, bonuses and promotions, and security and responsible gaming. Click on any question below to see the detailed answer. If you cannot find the answer to your question, contact our 24/7 live chat support directly.
Account and Registration
To open an account at rbazee, you need an active mobile number and you must be at least 21 years old. The registration process is simple and can be completed in a few minutes. Fill in the form with accurate information and your account will be activated.
No, each person is allowed only one account at rbazee. Creating multiple accounts may result in them being suspended or closed, and bonuses may be cancelled. This rule is strictly enforced to ensure fair play.
If you forget your password, use the 'Forgot Password' option on the login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you have trouble, contact 24/7 live chat support.
The account verification process is usually completed within a few hours. However, in some cases additional documents may be required. Providing accurate and up-to-date information will speed up verification. Contact live chat for assistance.
Deposits and Withdrawals
Funds deposited from bKash to rbazee are usually credited to your account instantly. Occasionally it may take a few minutes due to network delays. If you are unsure, contact live chat with your transaction reference number.
Yes, rbazee accepts deposits via bKash, Nagad, and Rocket. The minimum deposit amount is ৳300 and the process is equally fast and simple with each method.
Withdrawal requests at rbazee are usually processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳1,000. Withdrawals are processed fastest for accounts that have completed security verification.
rbazee does not charge any additional fees for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges, which are determined entirely by those services' own policies.
If your withdrawal request is stuck or delayed unusually, contact 24/7 live chat immediately or email [email protected]. Providing your transaction details and reference number will help resolve the issue quickly.
Games and Rules
Yes, rbazee allows betting on BPL (Bangladesh Premier League) matches as well as IPL, T20 World Cup, and ICC tournament matches. Live betting is available both before and during matches. Visit the cricket page to learn the betting rules.
RTP (Return to Player) is the theoretical percentage of wagered money that a game pays back to players over the long term. A higher RTP means a relatively greater chance of getting returns over the long term. All games at rbazee are independently tested and fair play is guaranteed.
Yes, rbazee is fully mobile-friendly. Slots, live casino, and cricket betting can all be enjoyed easily in the browser of any Android or iOS smartphone. All features are accessible without downloading a separate app.
In live casino, you play in real time with a real dealer, broadcast via video streaming. Regular casino games rely on software-driven random number generators. Both options are available at rbazee Casino.
Volatility measures how frequently and how large the rewards in a game are. High-volatility games pay out larger rewards less frequently, while low-volatility games pay out smaller rewards more frequently. It is wise to choose a game based on your preference and budget.
Bonuses and Promotions
rbazee offers a 100% bonus on your first deposit, up to ৳20,000. For example, if you deposit ৳1,000 your bonus is ৳1,000 — making your total balance ৳2,000. The bonus must meet a 10x wagering requirement before it can be withdrawn.
Wagering requirement is the number of times you must place bets before the bonus money can be withdrawn. The wagering requirement for the rbazee welcome bonus is 10x, meaning if you receive a ৳1,000 bonus you must place ৳10,000 in bets before the bonus becomes withdrawable.
rbazee has three VIP tiers: Bronze (up to 0.4% weekly cashback), Silver (up to 0.8%), and Gold (up to 1.2%). You can automatically move up to a higher tier by playing regularly and keeping your account active.
The detailed terms and conditions for each bonus and promotion can be found on the rbazee terms and conditions page. It is recommended to read the terms carefully before claiming a bonus. If anything is unclear, ask via live chat.
Weekly cashback for VIP members is generally credited to the account automatically within a set timeframe. Contact the rbazee support team to find out the exact dates and amounts. Your account must be active to receive cashback.
Security and Responsible Gaming
Yes, rbazee is fully protected by SSL encryption technology. All your personal information and financial transaction data is sent through encrypted channels, which completely prevents third-party access.
You must be at least 21 years old to play at rbazee. This is an important rule to ensure responsible gaming. Account registration is not accepted for those under 21 years of age.
Yes, rbazee places the highest importance on responsible gaming. If you feel you need a break, you can activate a self-exclusion or cooling-off period via live chat or email. More details are available on the responsible gaming page.
rbazee cares about player wellbeing. There are various support measures including setting deposit limits, self-control tools, and referrals to specialist organisations. For more information, visit the responsible gaming page and speak with the support team if needed.
Yes, the rbazee support team provides full service in Bengali 24 hours a day, 7 days a week. Any issue reported via live chat will be resolved quickly. You can also contact us by email: [email protected].
Support Channels
Our team is always ready to help with any question.
Live Chat
Instant support in Bengali, 24/7. Use live chat for the fastest resolution.
Email Support
For detailed issues, email us at: [email protected]. We will respond as quickly as possible.
Help Centre
You will find detailed information on the terms and conditions, privacy policy, and responsible gaming pages.